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Wednesday, November 23, 2011

The 5 WORST Questions to Ask a Phone Up - Automotive Digital Marketing Professional Community

The 5 WORST Questions to Ask a Phone Up - Automotive Digital Marketing Professional Community

Melissa Roberts, has written a great article that will help all of us to stop making the mistakes that cost dealerships a lot of money in lost sales and service profits from not handling phone calls properly. Sometimes, knowing what NOT TO ASK can be as, or more important than knowing what to ask. Too many people in dealerships are fumbling these opportunities to do business that come through the phone. As a marketer, it pains me to see so much interest from customers get driven away from people saying the wrong things, and asking inappropriate questions when people call the dealership. Check out the entire article with the 5 things you should never ask people over the phone by using the links provided...