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Friday, April 27, 2012

Phone Ninja Boot Camp - DealerELITE.net

Phone Ninja Boot Camp - DealerELITE.net

I wonder how many dealer phone numbers published around the web are no longer valid? If its a sales listed phone number, why do I have to "Press 1 for Sales"? Nobody is allowed to speak on the phone abut advertised specials? "We're not Ford, sir..." Huh? Since when did being argumentative over the phone become acceptable? If the specials are advertised to the public, why can't the salesperson talk about what is publicly visible? Use the link provided to watch the video and listen to the actual calls that Jerry Thibeau recorded...