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Tuesday, April 17, 2012

Top quartile dealers have roughly 54% turnover...

Top quartile dealers have roughly 54% turnover of their sales force, whereas the bottom quartile dealers have 71% turnover. Top quartile dealers have a higher level of employee involvement in improvement activities – of the top 10% of dealers surveyed, 70% agreed that employees proactively engage in process improvement activities within the dealership. The theory is that some of the realities of the business drive dealers and their employees in a vicious cycle. The hours are long and the pay is...
Sales Performance - Sharpening the Saw -
  J.D. Power and Associates and the National Automotive Dealers Association estimate that almost 10% of all dealerships have converted to one-price selling ove…
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