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Tuesday, September 25, 2012

How to Turn an Angry Customer Into a Loyal One - Automotive Digital Marketing Professional Community

How to Turn an Angry Customer Into a Loyal One - Automotive Digital Marketing Professional Community

Every employee should be trained how to deal with angry customers. Employees need to know that even if they are being insulted to their faces, they still need to make a genuine effort to regain that customer’s goodwill. Here are some steps that may help turn an angry customer into a loyal one (or at least, not a detractor): Use the link above to read the rest of Mike Gorun's article...