page contents Automotive Thought Leader: Ralph Paglia: The Transformation of Public Relations Firms - Automotive Digital Marketing Professional Community My title page contents

Monday, December 30, 2013

The Transformation of Public Relations Firms - Automotive Digital Marketing Professional Community

The Transformation of Public Relations Firms - Automotive Digital Marketing Professional Community 

Sara Callahan writes: "A public relations firm of today will not only help its clients generate exposure through traditional media, but also ensure that the client creates a digital personality for the company itself and key executives. This digital presence is built through strategic content, social media, crisis control and consulting. In addition, the PR agency will pay attention to what’s being said about a company and its products, and assist in developing strategies that will either reinforce positive buzz, or address negative responses by the public." Many auto dealerships see the necessity in these actions and some have hired multiple companies to handle them, from outsourced social media services to content writers and reputation management companies. Vendors to these dealerships, however, have been slow to adopt many of these services. Some businesses try to take these challenging tasks on themselves – and some succeed. Sometimes, however, it’s more effective for a company that doesn’t specialize in any of these areas to focus on what they’re good at and let another company help them. Just like the old saying goes “A lawyer representing himself has a fool for a client,” it’s difficult to stay objective and avoid selling in content and responses. Whether you’re the owner of a company, its president or an employee, just as in a dealership or any business, emotions can get involved which prevent effective interactions with either the media or public. Another challenge a business faces by outsourcing tasks to multiple companies is that there typically isn’t a coordinated strategy. Many automotive vendors have been consolidating services in an effort to provide a single solution to their customers. This offers the dealership the convenience of dealing with a single vendor for all of technology needs. And while there are plenty of companies that offer content writing, social media and reputation management services, few integrate these offerings with public relations activity. Many businesses simply don’t connect the dots when thinking of public relations being tied to these other services. If you think about it, however, a public relations firm knowledgeable in these activities is ideal.